The refund policy states that any FIXD product (excluding the Mechanic hotline service and Clearance Items sold as "all sales final") can be returned within 30 days from the date the order was delivered. For a prepaid return shipping label, please contact us within the 30-day window. If you need to double-check when your order was delivered, you should have received an email with tracking information from FIXD that you can review for the correct delivery date. Once you are able to confirm that you are within the thirty-day policy, you can request a return label below:
(The order number should be in either a GO or FIXD format – “FIXD123456”.)
- For order numbers that begin with FIXD, request an RMA here.
All returns must have a prepaid return label, and arrive at 75 5th Street NW Suite 2120 before a refund can be issued.
*All Holiday orders can be returned for a refund 30 days after the delivery date or three weeks after the registration date (whichever date is later; Applies to the FIXD sensor only). This policy ends on January 15, 2022. Beginning January 15, 2022, the standard 30-day return policy takes effect.
If you are having trouble requesting a return label or have any additional questions, please submit a support ticket and a team member will be happy to assist!