How do I cancel the FIXD Premium Subscription?

To cancel your FIXD Premium subscription, please go to https://staff.fixdapp.com/products/subscriptions/subscriptions?utm_source=zendesk&utm_medium=email&utm_campaign=cancelSub

If a sensor was included at no cost along with the Premium subscription, the sensor must be returned during the trial period or within 30 days of the initial charge date to cancel the trial or request a refund for the FIXD Premium Subscription.

Please note, if your subscription is through the Apple app store, you cannot use the above link. Instead, you will have to follow these steps:

Apple Devices

1. Launch the Settings app.

2. Tap on your Apple ID.

3. Tap Subscriptions.

4. Tap the Subscription you want to cancel.
5. Tap Cancel Subscription.

6. Tap Confirm when prompted to confirm that you want to cancel your subscription.

Refunds aren't initiated automatically, so here is a link on how to request a refund via Apple. 

https://support.apple.com/en-us/HT204084

Android Devices

1. Launch the Google Play Store app.
2. Tap Menu -> My Apps -> Subscriptions and tap on the app of the subscription you’d like to cancel.
3. Alternatively, tap Menu -> My Apps -> Tap the app of the subscription you’d like to cancel -> Tap the app’s details page.
4. Tap “Cancel” and “Yes” to confirm the cancellation.
5. Now, the status of this Subscription has been changed from Subscribed to Canceled.

In order to receive a refund for your FIXD Premium subscription, please contact either Apple Support or Google Play Support. Once your subscription is canceled, you can continue to use the free features of the app along with your FIXD Sensor. 

If you still need assistance, please contact us at [e-mail].